Delete WACA Number

There are times in business when things change. Your marketing campaign has ended, and the WhatsApp number is no longer needed. Or your Meta Business Portfolio has been restricted, and you need to switch to a different one. Or the number simply needs to be migrated to a normal WhatsApp account.

In any of these situations, the first step is the same.

The integrated WhatsApp Cloud API number has to be removed and deleted permanently from telecrm.

This is an important process and has to be done correctly — because an improperly removed number can cause issues with your Meta account, your billing, and your future WhatsApp API setup.

In this video, we'll walk you through the exact steps to permanently delete your WhatsApp Cloud API number from telecrm

SECTION 1: How to Delete Your Number from Meta

1. Open your telecrm web application and click on the WhatsApp API menu.

2. Click on the 3 lines on the left section and select the Setup option.

3. Scroll down to the Help Links section related to WhatsApp Cloud API.

4. Click on the first Help Link that says "Check your WhatsApp Messaging Limit."

5. You will be redirected directly to your Meta Business Manager Portfolio — specifically to the Messaging Limits page.

Important —

If you are not already logged into your Facebook account in the same browser, make sure you log in first before proceeding.

Ensure that you are logging in with the exact Facebook account through which the WhatsApp Cloud API integration was originally done — and that you have full admin access to the Business Portfolio. Logging in with any other account may restrict your ability to delete or manage the number.

6. Click on Phone Numbers from the left menu. You will see the number that is currently registered with Meta.

7. Click on the Delete icon next to the number.

8. Before the deletion is finalised, Meta will show you a detailed summary of everything you will lose once the number is deleted —

Your Display Name and Profile

Your Official Business Account Status

Your Messaging Limit and Quality Rating

Your complete WhatsApp Chat History

All Insights and Analytics Data

Read through this carefully before proceeding.

9. At this point — if your intention is to migrate the number to a different API provider rather than delete it permanently — do not proceed with deletion. Meta clearly mentions that upon migration, your Display Name, Profile, Account Status, Messaging Limit, and Quality Rating will be carried over — only the Chat History and Insights will not migrate. Click on "Learn More" for the detailed step-by-step migration documentation.

10. If you are sure about permanently deleting the number, click on Next.

11. Enter your Facebook Password to confirm your identity.

12. The next step is optional — Meta will ask you to submit a reason for deletion. Select the reason that best fits your situation and click on Delete.

13. The number will be permanently removed within 5 to 10 minutes.

SECTION 2: How to Delete Your WhatsApp Account in telecrm

Once the number is deleted from Meta, the second step is to remove the WhatsApp account from telecrm as well.

1. Open your telecrm web application and click on the WhatsApp API menu.

2. Click on the 3 lines on the left section and select the Setup option.

3. In the top right corner of the page, click on the Delete button.

4. telecrm will ask you to confirm this action. Type "permanently delete" in the confirmation box.

5. Click on Confirm to complete the process. Your WhatsApp account has now been successfully removed from telecrm.

And that's all it takes to permanently delete your WhatsApp Cloud API number — from both Meta and telecrm. Whether your campaign has ended, your portfolio has changed, or you are switching providers, just follow these steps, and your number will be removed without any loose ends.

And remember — if it's a migration and not a deletion, click on Learn More inside Meta before hitting Delete. One wrong click can cost you your entire account history.